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FAQs

What can I return?
At Kartwiz, You may request returns for most products you buy from sellers listed on Kartwiz.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Returns policy. To know about the Return window for orders, please visit our policies.
Items are returnable if you've received them in a condition that is physically damaged, has missing parts or accessories, defective, or different from its description on the product detail page on Kartwiz.com.


What are the return guidelines?
Following are the return guidelines at Kartwiz:

  • Your address and the item that you wish to return must be eligible for return.
  • If the return is not eligible for Pickup, a Self-Return option will be given.

Once the return is received, you will, following Kartwiz Refund Policy, be issued a refund to your original payment method.
For Pay on Delivery orders, refunds will be processed either to your bank account or Kartwiz account.


Can my order be replaced?
Only a few Seller Fulfilled items can be replaced.
If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.